FAQ

Is MoiveBoxPro safe?

Very secure, we can assure you.

We do not process or store any user passwords, logins are fully verified by Google and there is no possibility of user information being compromised.

All payments are made through trusted third party websites and only through the web, you can see the URL throughout, we do not process and cannot store credit card information.

All traffic between the APP and web pages and our servers is encrypted, so it is impossible for operators and governments to know what you have seen.

Download the Android TV version to an external USB device

How to solve the audio and video out of sync for IOS 14.5 & 14.6 & macOS 11.3-11.4

We have found that some videos on ios and macOS have a problem with the sound and picture being out of sync, based on noise.

We have confirmed that this is an Apple bug that is widespread in ios14.5, ios14.6, macOS Big Sur 11.3-11.4 .

We have reported this to the relevant Apple engineers,Apple has confirmed the bug and confirmed that it will be fixed in ios14.7 beta3, IOS15 beta2, macOS 11.5 beta 4 (20G5052c).

Until Apple fixes this issue, you can switch to vlc player, there is no solution for mac systems at the moment, you can switch to the web version.

We have confirmed that Apple has fixed this issue with the release of IOS 14.7 on 20 July.

Difficult technical problems

If you encounter any technical problems, please contact us via email:<[email protected]>

Please send it to us after recording the screen.please state clearly what device is used to play it, what specific video is, and what kind of problems have occurred. To facilitate our technical staff to solve your problem as soon as possible   

How to delete videos that have been watched from Continue Playing

You just need to press and hold the video you want to delete, and then select "Delete"(for ios)

About the blacksreen issue on MovieBoxPro for Windows

Please try to turn off 'direct3d' on settings.

How to get an invitation code

Go to Settings-Tap on Invitation Code-Then tap Create-Your Invitation code will be genarated-Tap on the Invitation code-Your code will be copied-Now you can send it to your friends

the user's position must be no more than 1 km from the generator, and the invitation code should be used within 20 minutes after the generation, otherwise it will be invalid.

Slow loading

Please perform a complete speed test in our APP, Then change to a faster server.

Download security issues

It is very safe. We use the latest https technology to encrypt all traffic between the APP and you. It is impossible for operators and the government to know what movies you have downloaded and watched, so please feel free to use it.
We do not use P2P technology like Bittorrent, Webtorrent, Popcorn Time etcThat is considered illegal in most countries. Be careful when using torrent streaming apps/sites.

How to use MovieBoxPro in third-party apps

TestFlight - "Tester Removed"

It doesn't matter if you see the "Tester Removed" in your TestFlight after MovieBoxPro app already installed on you device, it's not affect using the app. If new version of MovieBoxPro released, we will notify you goto our website to install the new version, you can update it as before.

Due to Apple TestFlight cannot accepted over 10000 testers under an application, we need to remove the accepted users that already installed MovieBoxPro app, then let other users not installed can install MovieBoxPro too.  

 

How to download an app onto the Amazon firestick

Install Downloader app on firestick if you are not install it yet, and open it,then enter https://www.movieboxpro.app/tv to download  MovieBoxPro tv.

Change email address

We do not support changing your email address. If your email is stolen,,you can only retrieve your MBP account by retrieving your email, because our APP is bound to Google Mail, so you can only log in to MBP through Google Mail

Why use Google account to log in

Because the free version of the app often needs to be reinstalled, we need to use the account system to ensure that users' favs and play history can be saved.
Google Accounts will be store on the mobile phone, no need to log in again, so we use the Google account system.
Your login process is all on the google.com domain. It is impossible for us to obtain your password. Please rest assured.

Limit for Free user

We need your support.

Free :

360 only

Ads.


VIP

ORG source,HD,FHD,360

No Ads.

Apple TV APP,android TV APP

High-speed



Payment method

Sorry, we don't support paypal at this time. The APP has a variety of payment methods that can be selected, please check in the APP for details.



How to cancel AutoPay in PayPal

  1. Click the Settings cog next to "Log out."
  2. Click the Payments tab, then click Manage automatic payments under "Automatic payments."
  3. Select the payment you'd like to cancel, then click Cancel.

How to refund

Before you buy, you are free to use the free version.
The free version includes all features, but the clarity of resources is different.
If you want a refund, please contact us .

Please do not send transaction disputes directly through the bank.
This will increase our costs and also affect your credit card reputation.
We will permanently disable any account that has a transaction dispute.

Upgrade to family package

If you are already a VIP member, you can upgrade to a family package at any time.
You need to pay for the family package again, and the old VIP balance will be converted into the new package time.
E.g:
You are currently purchasing a one-year VIP package for US$23.99, which has been used for 6 months, and there is about US$12 remaining. If you want to upgrade to the new one-year family plan, you still need to pay 35.99 US dollars ($0.1/day).
The new package time is: 485 days=12/0.1+365
At present, you can't downgrade from family package to ordinary VIP package by yourself, please contact us if you need it.
If you have any questions about this conversion plan, contact us, we can calculate it for you manually, you only need to pay the difference to complete the upgrade.

What is a family package

The family plan packs up to 5 independent accounts into one payment, and the accounts are completely independent. Share 4 screens online at the same time.
The main family account can invite other members at any time, and members can log out at any time.

If the member is already a VIP, the invitation requires the member's consent, and the original VIP time will disappear after consent.



More about Family Package

How to use on Apple TV 3 generation

If you have an Apple tv 3 generation, you need to use the screen mirror function or AirPlay. 

If you want to screen mirror ,Please open Screen Mirror in control center before play, and then click to play.

Which Chromecast device support

Support for all Chromecast protocol devices, such as Google 1st to 3rd generation, and Ultra 4K.
Support mibox, some smart TV.



How to change audio track when casting with chromecast

Change audio track is not supported when casting witch chromecast by default.

But there is a way to change audio track when casting with chromecast.


1.Switch to VLC engine.



2.Open chromecast dialog,then click 'Another way'.




3.Select a chromecast to cast,then you can change audio track as usual.




This way need you to keep MovieBoxPro open,if you close the play page,the cast will stop.

Limit number of devices

There is no limit on the number of devices, but based on the principle of fairness, we will limit the abuse of resources and account sharing, and block accounts without prior notice.

10 devices can manage the device freely under each account, but the total number cannot exceed.

The family package can be watched on 4 screens at the same time.
For other types, only one screen can be online.

If you have more than 10 devices ,Please delete redundant devices in the device management department. The total number of "APPS" and "BROWSER" should not exceed 10 devices
Devices

No chromecast button

It is not a version downloaded from the official, it may not appear this button, you can re-download it on the official website.https://www.movieboxpro.app

Forget child mode password

You can delete APP and reinstall.https://www.movieboxpro.app

How to request a Movie / TV Show

Please use Tickts  to submit to us. Our app is focused on English speakers, mainly in North America and Europe.
Non-English resources are generally not included unless they are particularly well-known movies or TV.

How to switch audio tracks (languages) in the web version

The current test result only supports safari browser switching under mac and ios platform.

chrome is not supported at the moment.

Apple Spatial audio support

fully support spatial audio technology.

https://www.movieboxpro.app/article/46