Is MoiveBoxPro safe?
Very secure, we can assure you.
We do not process or store any user passwords, logins are fully verified by Google and there is no possibility of user information being compromised.
All payments are made through trusted third party websites and only through the web, you can see the URL throughout, we do not process and cannot store credit card information.
All traffic between the APP and web pages and our servers is encrypted, so it is impossible for operators and governments to know what you have seen.
Download the Android TV version to an external USB device
How to solve the audio and video out of sync for IOS 14.5 & 14.6 & macOS 11.3-11.4
We have found that some videos on ios and macOS have a problem with the sound and picture being out of sync, based on noise.
We have confirmed that this is an Apple bug that is widespread in ios14.5, ios14.6, macOS Big Sur 11.3-11.4 .
We have reported this to the relevant Apple engineers,Apple has confirmed the bug and confirmed that it will be fixed in ios14.7 beta3, IOS15 beta2, macOS 11.5 beta 4 (20G5052c).
Until Apple fixes this issue, you can switch to vlc player, there is no solution for mac systems at the moment, you can switch to the web version.
We have confirmed that Apple has fixed this issue with the release of IOS 14.7 on 20 July.
Difficult technical problems
If you encounter any technical problems, please contact us via email：<[email protected]>
Please send it to us after recording the screen.please state clearly what device is used to play it, what specific video is, and what kind of problems have occurred. To facilitate our technical staff to solve your problem as soon as possible
How to delete videos that have been watched from Continue Playing
You just need to press and hold the video you want to delete, and then select "Delete"（for ios）
About the blacksreen issue on MovieBoxPro for Windows
How to get an invitation code
Go to Settings-Tap on Invitation Code-Then tap Create-Your Invitation code will be genarated-Tap on the Invitation code-Your code will be copied-Now you can send it to your friends
the user's position must be no more than 1 km from the generator, and the invitation code should be used within 20 minutes after the generation, otherwise it will be invalid.
Please perform a complete speed test in our APP, Then change to a faster server.
Download security issues
It is very safe. We use the latest https technology to encrypt all traffic between the APP and you. It is impossible for operators and the government to know what movies you have downloaded and watched, so please feel free to use it.
We do not use P2P technology like Bittorrent, Webtorrent, Popcorn Time etc. That is considered illegal in most countries. Be careful when using torrent streaming apps/sites.
How to use MovieBoxPro in third-party apps
TestFlight - "Tester Removed"
It doesn't matter if you see the "Tester Removed" in your TestFlight after MovieBoxPro app already installed on you device, it's not affect using the app. If new version of MovieBoxPro released, we will notify you goto our website to install the new version, you can update it as before.
Due to Apple TestFlight cannot accepted over 10000 testers under an application, we need to remove the accepted users that already installed MovieBoxPro app, then let other users not installed can install MovieBoxPro too.
How to download an app onto the Amazon firestick
Install Downloader app on firestick if you are not install it yet, and open it,then enter https://www.movieboxpro.app/tv to download MovieBoxPro tv.
Change email address
We do not support changing your email address. If your email is stolen,，you can only retrieve your MBP account by retrieving your email, because our APP is bound to Google Mail, so you can only log in to MBP through Google Mail
Why use Google account to log in
Limit for Free user
Apple TV APP,android TV APP
Sorry, we don't support paypal at this time. The APP has a variety of payment methods that can be selected, please check in the APP for details.
How to cancel AutoPay in PayPal
How to refund
Before you buy, you are free to use the free version.
The free version includes all features, but the clarity of resources is different.
If you want a refund, please contact us .
Please do not send transaction disputes directly through the bank.
This will increase our costs and also affect your credit card reputation.
We will permanently disable any account that has a transaction dispute.
Upgrade to family package
What is a family package
If the member is already a VIP, the invitation requires the member's consent, and the original VIP time will disappear after consent.
How to use on Apple TV 3 generation
If you have an Apple tv 3 generation, you need to use the screen mirror function or AirPlay.
If you want to screen mirror ,Please open Screen Mirror in control center before play, and then click to play.
Which Chromecast device support
Support for all Chromecast protocol devices, such as Google 1st to 3rd generation, and Ultra 4K.
Support mibox, some smart TV.
How to change audio track when casting with chromecast
Change audio track is not supported when casting witch chromecast by default.
But there is a way to change audio track when casting with chromecast.
1.Switch to VLC engine.
2.Open chromecast dialog,then click 'Another way'.
3.Select a chromecast to cast,then you can change audio track as usual.
This way need you to keep MovieBoxPro open,if you close the play page,the cast will stop.
Limit number of devices
There is no limit on the number of devices, but based on the principle of fairness, we will limit the abuse of resources and account sharing, and block accounts without prior notice.
10 devices can manage the device freely under each account, but the total number cannot exceed.
The family package can be watched on 4 screens at the same time.
For other types, only one screen can be online.
If you have more than 10 devices ，Please delete redundant devices in the device management department. The total number of "APPS" and "BROWSER" should not exceed 10 devices
No chromecast button
It is not a version downloaded from the official, it may not appear this button, you can re-download it on the official website.https://www.movieboxpro.app
Forget child mode password
You can delete APP and reinstall.https://www.movieboxpro.app
How to request a Movie / TV Show
How to switch audio tracks (languages) in the web version
The current test result only supports safari browser switching under mac and ios platform.
chrome is not supported at the moment.
Apple Spatial audio support