FAQ

Is MovieBoxPro safe?

Very secure, we can assure you.

We do not process or store any user passwords, logins are fully verified by Google and there is no possibility of user information being compromised.

All payments are made through trusted third party websites and only through the web, you can see the URL throughout, we do not process and cannot store credit card information.

All traffic between the APP and web pages and our servers is encrypted, so it is impossible for operators and governments to know what you have seen.

Our app only asks for the most basic permissions.

 

Download the Android TV version to an external USB device

“Play too ofen”Erro

This is because we have a daily viewing limit. When the limit is exceeded, it will be forbidden to continue watching movies, but this limit will be lifted the next day.

How to install MovieBoxPro in Android TV box?

Android TV:Install Downloader app on your tv if you are not install it yet, and open it,then enter https://www.movieboxpro.app/tv to download  MovieBoxPro tv.

macOS Monterey does not display subtitles in full screen?

Please make the MAC APP full screen first, and then click play to display the subtitles.

We confirm that there is this problem in macOS Monterey.

 

How to set the episode status.

You can long-press the episode, and then select the status of the episode's progress.

Difficult technical problems

If you encounter any technical problems, please contact us via email:<[email protected]>

Please send it to us after recording the screen.please state clearly what device is used to play it, what specific video is, and what kind of problems have occurred. To facilitate our technical staff to solve your problem as soon as possible   

How to delete videos that have been watched from Continue Playing

You just need to press and hold the video you want to delete, and then select "Delete"(for ios)

Payment failed on IGV website

You can contact the support staff of the IGV website to assist you in completing the payment.

How to choose subtitles in the same language as your mobile phone by default.

Please find "Select Subtitle Automatically" in "Settings" and click to open.

Android device screencasting failed?

If it doesn't work when you use chrome cast, you can try "all cast". First click "Cast with other app" and then select the first AllCast.

About the blacksreen issue on MovieBoxPro for Windows

Please try to turn off 'direct3d' on settings.

How to get an invitation code

Go to Settings-Tap on Invitation Code-Then tap Create-Your Invitation code will be genarated-Tap on the Invitation code-Your code will be copied-Now you can send it to your friends

the user's position must be no more than 1 km from the generator, and the invitation code should be used within 20 minutes after the generation, otherwise it will be invalid.

Slow loading

Please perform a complete speed test in our APP, Then change to a faster server.

All speed measurement records are recorded in our backend to assist our judgment when you give us feedback on the problem.

It's a big world, we have placed server nodes in all major regions of the world and have selected the best CDN service vendors to help us accelerate.

CDN acceleration is limited to VIP users only.

If the speed is still not ideal in your area, you can download the movie in question and watch it later.

Download security issues

It is very safe. We use the latest https technology to encrypt all traffic between the APP and you. It is impossible for operators and the government to know what movies you have downloaded and watched, so please feel free to use it.
We do not use P2P technology like Bittorrent, Webtorrent, Popcorn Time etcThat is considered illegal in most countries. Be careful when using torrent streaming apps/sites.

How to use MovieBoxPro in third-party apps

Change email address

We do not support changing your email address. If your email is stolen,,you can only retrieve your MBP account by retrieving your email, because our APP is bound to Google Mail, so you can only log in to MBP through Google Mail

Why use Google account to log in

Because the free version of the app often needs to be reinstalled, we need to use the account system to ensure that users' favs and play history can be saved.
Google Accounts will be store on the mobile phone, no need to log in again, so we use the Google account system.
Your login process is all on the google.com domain. It is impossible for us to obtain your password. Please rest assured.

Limit for Free user

We need your support.

Free :

360 only

Ads.


VIP

ORG source,HD,FHD,360

No Ads.

Apple TV APP,android TV APP

High-speed



Payment method

We only support payment via Bitcoin or payment on the IGV website.

 

 

How to refund

Before you buy, you are free to use the free version.
The free version includes all features, but the clarity of resources is different.
If you paid through the IGV website, you can apply for a refund on the order page of the IGV website.

What is a family package

The family plan packs up to 5 independent accounts into one payment, and the accounts are completely independent. Share 4 screens online at the same time.
The main family account can invite other members at any time, and members can log out at any time.

If the member is already a VIP, the invitation requires the member's consent, and the original VIP time will disappear after consent.



More about Family Package

Upgrade to family package

If you are already a VIP member, you can upgrade to a family package at any time.
You need to pay for the family package again, and the old VIP balance will be converted into the new package time.
E.g:
You are currently purchasing a one-year VIP package for US$23.99, which has been used for 6 months, and there is about US$12 remaining. If you want to upgrade to the new one-year family plan, you still need to pay 35.99 US dollars ($0.1/day).
The new package time is: 485 days=12/0.1+365
At present, you can't downgrade from family package to ordinary VIP package by yourself, please contact us if you need it.

How to switch between multiple accounts

We are using Google's account login to verify.

If you have more than one Google account, please add another account to Google.com and then try to log in to our app when prompted to choose that account to log in.

How to use on Apple TV 3 generation

If you have an Apple tv 3 generation, you need to use the screen mirror function or AirPlay. 

If you want to screen mirror ,Please open Screen Mirror in control center before play, and then click to play.

Website certificate error cannot be trusted

On some devices with older systems, such as TVs and BOXs, accessing our website will prompt a certificate error.

Known devices: windows 7 and earlier systems,LG TV base WEBOS 4.0 before.

You will need to import the root certificate manually.

Download it at

https://letsencrypt.org/certs/isrgrootx1.pem

https://letsencrypt.org/certs/isrgrootx1.der

How to import, please Google the device name and install the certificate

Reference links:

https://www.lgwebos.com/topic/7866-lg-webos-40-and-below-letsencrypt-root-certificated-expired/

https://letsencrypt.org/certificates/

https://letsencrypt.org/certs/isrgrootx1.der

 

Which Chromecast device support

Support for all Chromecast protocol devices, such as Google 1st to 3rd generation, and Ultra 4K.
Support mibox, some smart TV.



How to change audio track when casting with chromecast

Change audio track is not supported when casting witch chromecast by default.

But there is a way to change audio track when casting with chromecast.


1.Switch to VLC engine.



2.Open chromecast dialog,then click 'Another way'.




3.Select a chromecast to cast,then you can change audio track as usual.




This way need you to keep MovieBoxPro open,if you close the play page,the cast will stop.

Limit number of devices

There is no limit on the number of devices, but based on the principle of fairness, we will limit the abuse of resources and account sharing, and block accounts without prior notice.

10 devices can manage the device freely under each account, but the total number cannot exceed.

10 Browser login restrictions. If you upgrade your system, or log in with a different browser on the same phone or computer, it counts as a separate device.

The family package can be watched on 4 screens at the same time.
For other types, only one screen can be online.

If you have more than 10 devices ,Please delete redundant devices in the device management department. The total number of "APPS" and "BROWSER" should not exceed 10 devices
Devices

No chromecast button

It is not a version downloaded from the official, it may not appear this button, you can re-download it on the official website.https://www.movieboxpro.app

Forget child mode password

You can delete APP and reinstall.https://www.movieboxpro.app

How to request a Movie / TV Show

Please use Tickets to submit to us. Our app is focused on English speakers, mainly in North America and Europe.
Non-English resources are generally not included unless they are particularly well-known movies or TV.

Does the web version support changing audio?

Sorry, the web version does not support changing audio.

Apple Spatial audio support

fully support spatial audio technology.

https://www.movieboxpro.app/article/46

Windows version MovieBoxPro usage instructions

SETTING

PLAYER SIZE:Whether the window is adaptive to play the video ratio.

AUTOPLAY:Whether to automatically play the next episode.

AUTO SUBTITLESELECT:Whether to automatically select subtitles.

REMEMBER ORG QUALITY:Whether to remember ORG clarity.

PRIVATE MODE:Whether to remember ORG clarity.

HOTKEY:Shortcut keys for video playback.

Download:Video storage address after downloading.

LANGUAGE:Interface display language selection.

SUBTITLE LANGUAGE:Subtitles preferred language.

DISPLAY:Web page zoom.

SPEED:Video playback and download server selection.

CACHE SETTING:Clear cache files.

MODE: New (Native page mode) Old(Embedded browser loads web page mode)

PLAYER:Player selection

PLAYER ContextMenu

Pause:Pause/Play

Speed:Play rate selection

Always on top:Whether the window is on top

Full Screen:Whether the window is full screen

Maximize:Whether the window is maximized

Video:Brightness/Aspect Ratio/Stretch Cropping

Audio:Mute/Soundtrack/Delay

Other Setting:NetworkCaching/Video decoding method

Exit:Exit playing
Close